Shipping FAQs

Everything we make is hand crafted in small batches without additives, which means our bars need a little more care in transit than the average candy bar. Here is exactly how we pack, ship, and stand behind every order.

Will my chocolate melt in warm weather?

From late spring through early fall we take warm weather precautions on every order. Bars travel with a reusable insulated liner and frozen gel packs, and we hold orders when a heat wave would leave your box sitting in a truck over a weekend. Our chocolate contains no additives or emulsifiers, so it is more sensitive to heat than mass-market bars, but a bar that softens in transit is still perfectly good once it firms back up in a cool room.

When do you add insulation and ice packs?

Automatically, whenever the forecast along your route climbs above roughly 75°F (24°C). Warm weather packaging is added at no extra cost on standard shipments; you do not need to request it or add anything to your cart.

Which days do you ship?

We hand pack and ship Monday through Thursday from our micro-factory at 513 E. Commercial St. in Springfield, Missouri. Orders placed Thursday afternoon through Sunday go out the following Monday so nothing sits in a warehouse over the weekend.

How long does delivery take?

Orders are packed within 1–2 business days. Standard ground service reaches most US addresses in 2–5 business days after it leaves Springfield. During hot months we may upgrade your shipment to a faster service at our expense to keep the chocolate in good shape.

How much does shipping cost?

Flat rate standard shipping is $9 within the United States, and shipping is free on orders over $75. Expedited two-day and overnight options are calculated at checkout.

Do you ship internationally?

We ship to Canada and to select international destinations. International orders travel without cold packs, so we recommend ordering in cooler months. Duties, taxes, and customs fees are the responsibility of the recipient.

Can I have my order held or delivered on a specific date?

Yes. Add a note at checkout or call us at +1 902 700 6965 and we will hold your order for a requested ship date — useful for gifts, travel, and offices that are closed part of the week.

What if my order arrives damaged or badly melted?

Email info@edenschocolatier.com within 14 days of delivery with your order number and a photo. If the chocolate arrived in a condition we would not be proud of, we will replace it or refund it — no return shipment needed.

Can I pick up my order at the factory?

Yes. Choose local pickup at checkout and collect your order at 513 E. Commercial St., Springfield, MO 65803 during store hours: Monday–Thursday 10:30–5:00, Friday 9:00–5:00, Saturday 10:00–4:00.

How should I store my chocolate once it arrives?

Keep bars in a cool, dry, odor-free spot between 60–68°F (15–20°C). Avoid the refrigerator: condensation dulls the snap and draws out sugar bloom. Stored well and left wrapped, our bars taste their best for about a year from the packing date printed on the wrapper.